Lies and Deceite - Tech Support Representative Concentrix Employee Review

No room for advancement in terms of pay. They didn't have anybody in our program, including trainers making more than $17. They lied saying we were full time employees during the interview process, but when HR came in for a zoom meeting they said we were all seasonal employees and only some would be retained. The computer training in no way, shape, form, or function properly prepared you for the job itself. We were supposed to be tech support but people were asking us actual tax questions that we had zero information on. You will be constantly monitored on a switchboard. You only get 60 seconds to complete your call notes, no matter how long or difficult the call was. If you need extra time it is by request only and they never approve it. You get graded on the number of calls you have to transfer but you are only trained on basic information so the majority of calls are transferred after 30 to 40 minutes of attempting to fix their problems using a search engine (trainers told us to use Google if we couldn't find the info in their archives.) I wouldn't recommend this job to anybody unless you just like a challenge with no actual reward.