Wouldn't recommend to my worst enemy. - Store Manager CosmoProf Employee Review

1.0
4 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Hours of operation 8am-6pm Some samples even though they cut that down dramatically The customers can be kind

Cons

Literally everything else The store is constantly understaffed due to high turn over. So kiss your built up vacation time goodbye. Upper management has no concern about issues that are at store level besides whether or not you make your numbers daily. If you dont make your numbers you are borderline harassed. The shipments you receive are horrendous to the point where you literally just could cry. Not to mention, you are constantly receiving items you have 30 of already and none of something you haven't had for weeks. Nothing ever rings up correctly so youre constantly adjusting prices. When you need maintenance done at your store, you will literally wait weeks even if it's an emergency. Upper management preaches to store level associates and store managers about delivering the best customer service, but does not give it themselves. Now let's go into compensation. For the amount of work employees do at these stores, they are compensated very poorly. The wage is a joke. Low wages+not being able to take vacation time= low morale. All and all make sure to stay away from this dumpster fire.

Explore other reviews about CosmoProf

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy job Discount Free samples(sometimes) Don’t have to deal with the public because it is only licensed professionals

Cons

You work alone for a few outs Also if you are scheduled Sundays you work alone. Some people come in and steal and it’s scary if you don’t know how to handle the situation. Especially if you are alone Even though you don’t have to deal with the public you do at the same time because some people come in and try to shop even though they don’t have a license.

1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Customers are really nice and they do sell great products in store.

Cons

Don't walk but run as fast as you can. The job is easy for the most part and customers are great .Upper management is horrible!! Be prepared to work open to closes with no overtime. My raise was literally .13 cents and that's with making most of my goals. They will tell you about the bonus structure, but the goals are truly unachievable. My first Red flag was how everyone stayed quiet, defeated, and miserable on zoom meetings.Before the economy took a turn for the worst they literally couldn't hold on to a managers. If you're completely desperate for a job, I can't even say I'd recommend one.

1
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