Needs improvement. - Universal Home Technician Cox Communications Employee Review

4.0
28 Nov 2008
Recommend
CEO approval
Business outlook

Pros

Good job, with good benefits. Promotion opportunities in the past were plentiful but due to uncontrollable circumstances, they are gone. The upper management seem to be concerned with their people and their needs.

Cons

Due to current economy, opportunities for advancement are now gone. Supervision (not upper management) are more concerned with themselves than their people. The company has gotten away from realizing that some employees are better at their job than others and should be recognized for that. They don't want to hurt other employees feelings so everyone is considered to be equal no matter how many years experience they may have.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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