A Communication Company that does not Communicate - Customer Service Representative Cox Communications Employee Review

4.0
13 Jan 2009
Recommend
CEO approval
Business outlook

Pros

Big cable discount and the benefits are great. They give tuition reimbursement for college, great medical, and dental, 401k

Cons

Pay could be better. Senior Management should listen to lower level employees on how to better correct problems, plus you can get fired quick as hell, I have seen people get fired over something as stupid as talk time, and the always wait until the end of your shift to tell you your fired and while they tell you this your Sup. hands you a box with all of your stuff in it so security can escort you out of the building

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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