Pros
Good pay but not always worth the frustration of on going metrics and goal changes. Benefits use to be great but each year something gets cut or removed and insurance plans always getting changed and cost keep rising. Free cable, and internet.
Cons
To many to list: This is a company struggling to be competitive in a ever changing environment. They got so use to doing business one way which worked in till the recession. Now customers have more choices and are more dollar sensitive. Cox centers the company around bundling and push all departments to sell all 3 service plus security. They are last to come to the game with hardware or software so pitching outdated services can be a challenge. Cox keeps re branding products because they are terrible at execution and roll outs of new features and functions and products. They have globalized so no longer local in each market, but your expected to be versed in each city's needs, competition and rates and promotions. You will see a lot of reviews of employees having a year or two at most the turn over is tremendous. They are now famous for now hiring low skilled, uneducated new employees that are fine with making $12-14 a hour but this is a call center environment so working weekends, nights, holidays is required. Shifts are always changing every 3-4 months. Team Leaders and Managers change all the time. So you might have a good one for 6 months then the Manager or Team Leader from hell the next 6 months. Cox use to hire and support employees having empowerment to take care of the customers. But now have changed in to a micro management, top down company.
