Pros
Discounted services. Benefits are affordable.
Cons
Constant stress to sell to callers who are upset that their services aren't working. Shift bid every 6 months. You could start anywhere from 5am to 5pm. At one point I worked 3pm to 2am. Good luck getting a holiday off. 24/7 and 365 day call center. You will work at least one weekend day. And weekend vacation requests are booked sometimes 2 months out. They aren't flexible. If your new schedule doesn't work with your school or child care schedule they will tell you oh well. Not paid enough for all the knowledge you are supposed to know. Turnover is high and they don't care. They are happy if they get 2 years out of you. Holiday pay doesn't mean you get the day off. I don't float to different jobs. I put in 10 years at the job prior to this one. I could only do 3 very unhappy ones here. I am so happy at my new job. This is only for the call center job. I know field techs that are happy. Everybody wants out of the call center so bad that when a position opens you are going against 100 people.