We are the most trusted provider in America!! - Technical Support Representative Cox Communications Employee Review

5.0
19 Sept 2008
Recommend
CEO approval
Business outlook

Pros

It is a fun job to have because Cox believes in rewarding its employees when they pull to the task and get the job done. There are great people who are in leadership and who work side by side with you.The pay and the benefits are really good. Cox also believes in giving back to the community.

Cons

The job can sometimes get really stressful because if a customer can't get the results they are looking for, they blow off all of their frustrations out on you. It feels like you have to cover for previous mistakes that other personnel has made or contractor sites have made to protect the image of the company.

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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