Great company - Client Retention Specialist Cox Communications Employee Review

5.0
30 May 2025
Recommend
CEO approval
Business outlook

Pros

Great inclusive environment, Great Benefits, Good 401K match, Good Supervisors and Directors

Cons

Many agents do illicit things to meet save/ sales numbers. Even online billing does not show you what you are in for a package or paying until the bill prints, this makes it easy for agents to add services or lie about what you have.

Explore other reviews about Cox Communications

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Experienced Enterprise Data Architect with Strong Manufacturing & Telecom Expertise

Cons

Documentation and knowledge sharing can be improved to reduce dependency on a few key people. Decision‑making sometimes takes longer due to multiple approval layers. More investment in training and upskilling would benefit the teams.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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