Mixed Feelings - Account Manager Discover Employee Review

A lot of micromanaging and very subjective with reviews. This company rates your interractions with cardmembers frequently and grades them subjectively. What constitutes as a "great call" today may not tomorrow. If you like being Overly critiqued (even in front of your peers)...this is the job for you. When u turn your back, there will be someone sitting there listening to your every word while you are on the phone! Eerie! Everyday u will be told what you need to improve on and the data they measure your performance on is very inaccurate.They go through employees. Work there and you will see why