Quality healthcare cannot be provided under call center structured production. - Anonymous employee Emory Healthcare Employee Review

3.0
8 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Advancement opportunities, benefits, and training.

Cons

Newly implemented customer service/call center type production structure for healthcare providers negatively effects good patient outcomes and allows less time for staff to provide quality care.

Explore other reviews about Emory Healthcare

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good hours. Work life balance

Cons

Easy to get burned out

2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits are good

Cons

Leadership needs significant improvement. Promotions often appear to be based more on personal relationships than on experience, qualifications, or selecting the best candidate for the position. Leadership also fails to adequately address bullying and toxic workplace behavior, allowing it to continue unchecked. As a result, many locations feel disorganized and chaotic due to inconsistent leadership, poor communication, and a lack of accountability.

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