Good place to start a career, needs improvements for retention. - Customer Service Representative (CSR) Eneba Employee Review

Most people at S3 are very collaborative and willing to help as soon as you join, and even after the training period.

However, they do not mention in their job posting that the position is offered on a self-employed/contractor basis. You are only informed either shortly before signing the contract or once training has already started. There is also a lack of support and collaboration from HR and Payroll. Payments are often made very late; some people have received their salary as late as the 9th of the month without any explanation, despite SEPA transfers generally being processed almost instantly across the SEPA area. There is also a lack of transparency regarding procedures and the overall situation surrounding the dismissal of the entire QA team, which was replaced by an AI system that evaluates staff inaccurately, even when employees follow the company's own procedures. I do not believe the company owners are fully aware of the situation within the support department. Not to mention the scheduling. They classify you as an independent contractor, but the contract requires exclusivity. You cannot set your own working hours, and due to poor planning and organization, they can schedule you to work more than six consecutive days if they choose to.

Collaborative and friendly team environment Supportive teammates who are willing to help and share knowledge Strong learning opportunities across different areas of the business Exposure to diverse projects and challenges that support professional growth

Lack of clear long-term direction and strategic planning from leadership Important decisions are sometimes made reactively and later reversed, creating uncertainty and inefficiencies Frequent shifts in priorities and strategy can impact team stability and employee confidence Limited transparency, accountability, and communication from management in certain situations Insufficient career guidance and support from some managers Compensation may not be competitive compared to market standards Annual salary increases are not guaranteed and may be inconsistent Promotion and career advancement processes can feel unclear or lacking in transparency