Great Company but Member Operations are a Bust at Best - Anonymous employee Etsy Employee Review

2.0
19 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Great culture and wonderful people -Transparency and communication from the executives -Parties This is a good company to get your foot in the door at a tech startup in member operations so that you can move on in a year or so. You'll learn valuable skills that smaller tech companies direly need. I need to take care to call out to the incredible people at this company, too. What you don't get in career development, you get in friends. Etsy's hiring process is heavily focused on culture fit, and they do a really great job. I can truly say that I love many of my coworkers.

Cons

-The member operations teams are designed for fast turnover and little career development. -The starting salary was $10,000 less than comparative customer support and trust and safety teams. -There is little availability from management to support the career development of the agents. The customer support teams are over 100 people so career development into product, policy, or project management is no longer possible-- as those roles have already been filled. Overall, it's a fine place to learn about tech support and operations, but not the best place to learn about operations management, project management, data analysis, or policy writing. There's also a lot of sexual harassment from men in the company, and a lot of pressure from women in the company to bend in to it. Nothing over the top ever happened, but I can absolutely say with confidence that I felt like a "woman" every day there, and it was made very clear to me that the vibe of the company is to date everyone like it was a college campus. I didn't realize how much that pressure was affecting me until I went to a tech company with a "less cool, more work" vibe, and it's just a better fit for me. To each her own.

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Etsy Response
9y
Dear Anonymous, Thanks for the honest feedback. We are committed to making Etsy a great place to work for all our employees, and learning from current and former employees has and always will be a priority for us. As for your comment about perceived harassment, we take our policy prohibiting harassment very seriously. We encourage anyone in the Etsy organization who believes that they have experienced or witnessed any form of workplace harassment to report it directly to HR so we can address it directly, promptly, and thoroughly. Our Policy Against Harassment is a crucial part of our Employee Handbook, and we stand by our Etsy values including that we are a mindful, transparent and humane business. Brian Christman SVP, People & Workplace

Explore other reviews about Etsy

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing teams and environment to succeed

Cons

Works in contracts which can be tough

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

cool culture flexible work arrangements, decent pay, cool work.

Cons

outsourcing everything they can, selling all they can for parts, its a sinking ship of a company. keep in mind that they spend more on labor in Mexico city than in USA! What a sham! should be taken off US Stock exchange for that! Loosing users at a steady rate year of year. I'd avoid. no growth opportunity. Not brand vision.

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