No second chances - Store Manager Extra Space Storage Employee Review

1.0
5 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Benefits, Sunday's off, that's about it.

Cons

Extra space took over Life Storage, and that's when everything changed. I was a former LS manager, I loved my job, I took pride in my property, I worked hard to keep up with the constant changes, and I took it well. Or so I thought. I was terminated, thanks to the divisional managers, "no second chances" policy for LS store managers, and LS managers only. I made a mistake, and I wasn't given a chance to explain myself. They decided the best course of action was to fire me. It's funny how rumors can be spread and talked about, trickling down from your closest members and then going straight down to new hires. I'm not gonna let others get fired, so y'all can try to contact me and try to "investigate," and try to fire everyone just to feel good about yourselves, but at the end of the day, I guess that's all you need. They don't care about you. You're a number. That's all they care about now. They made that ABUNDANTLY CLEAR when they took over LS, they treated us like we didn't know how to work storage, as if many of us hadn't worked storage for several years +. We had low turnover rates, which is the opposite of what I found out was the opposite for ES. They had shown us employees that had worked there for several years, but little did I know, there were several employees, under 2 years employed by ES. DM's will throw you straight under the bus and will run you over a couple of times for good measure. It was extra funny that they treated us LS employee's like we were ignorant or something. As if we weren't doing the same job, with possibly more trust and freedom. To employee's and those looking to be employed, ask your DM at least five times before doing something, because then they'll fire you if you do it. Don't fall for these 5* reviews, they send out a link here and there for employee's to fill out a glassdoor review. Don't think you're secure in your job, they'll replace you within 2 weeks or less 🤣 Don't stress yourself out for a job where you're a number unless you're a district manager and up.

Explore other reviews about Extra Space Storage

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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