The company and this job will break you. - Customer Support Faire Employee Review

If you’re considering a job here, run in the opposite direction. This place is where customer experience (CX) goes to die and employees are treated as disposable. Morale? Nonexistent. Management? Actively making things worse. Instead of building people up, leadership seems hell-bent on breaking them down. They don’t offer support, just endless micromanagement, punishment and vague criticism with zero actionable feedback. It’s a constant cycle of fear despite meeting all targets, no one is safe. Once a lively and enthusiastic group, our team has become so demoralised that we barely speak to each other anymore. Shoutout to the Risk team, who somehow have it even worse. From what I’ve seen (and heard), they’re drowning in unrealistic workloads, relentless micromanagement and soul-sucking negativity from leadership. People are literally calling in sick out of sheer exhaustion. If that doesn’t tell you something, I don’t know what will. And the cherry on top? The CEO had the audacity to tell us all that he’s purposely trying to cause attrition because he thinks it’s “healthy.” Instead of fixing the deeply rooted toxic culture, leadership is actively encouraging people to quit. If you value your mental health, sanity, or even a basic sense of self-worth, do yourself a favour and look elsewhere. This company will drain you dry and then act surprised when you burn out.