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Fidelity Investments

Engaged employer

May be going downhill - Electronic Response Financial Representative Fidelity Investments Employee Review

3.0
7 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Fantastic benefits Friendly environment If you're liked, it's easy to move around to different positions Great for a sales environment (not pushy to customers - always what's in their best interest) - I would highly recommend Fidelity to anyone who really likes sales and a high intensity environment 7% 401(k) match + profit sharing contributions every year Great training if you start off not knowing anything about the financial industry Recently they've been trying to (at least act like they are) make changes to make the employee experience better Industry leader and well known

Cons

A 529 plan is a tax-advantaged higher education savings plan made possible under section 529 of the Internal Revenue Code (IRC). A 529 plan allows individuals to save money for a beneficiary by contributing up to $14,000 (or $28,000 if married and filing jointly) annually without incurring gift or generation-skipping transfer tax liability. Earnings in this plan grow federal income tax-deferred and the distributions are federal income tax-free as long as they are used for qualified higher education expenses. There may be additional state tax benefits to participants, contingent on their state’s tax regulations. Nepotism Who you know can get you a job If your manager doesn't like you, it's going to be nearly impossible to move up in the company Last year they bumped up the new hire pay by I think $5,000 to get more people interested in applying, but none of the pre-existing employees have gotten any type of compensation adjustments to make up for it The annual salary review (and usual salary increase) is being pushed back this year, so that it's a year and a half from our last increase Don't get settled into what your role is defined as, because it'll most likely change without your opinion being considered Everything is going full-blown sales - they push a "customer first" attitude, but all of the compensation and management feedback is exactly the opposite We used to be able to take time to do research and follow up on our clients' needs, but they're punishing us for taking the time to ensure our customers have good experiences because we're not constantly taking phone calls/chats/emails etc. The only things that our bonuses are really based on are how many interactions we're taking per hour, how many sales leads we can get, and then our customer feedback survey scores - but they keep lowering the amount of impact the feedback surveys have... it seems like they're caring less and less about the customer's experience, and more and more about how much money they're making (to be honest, it's a dog-eat-dog world out there for investment firms right now though)

Explore other reviews about Fidelity Investments

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good company, CEO, pay and benefits.

Cons

Office space can be difficult.

5.0
11 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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