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Fidelity Investments

Engaged employer

Phone job with little to no apportunity off the phone - Financial Representative - Westlake, TX Fidelity Investments Employee Review

1.0
29 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Covered parking, great employees (and to some degree managers) , nice looking campus, does not publicly traded, thus, does not need to answer shareholders, fantastic class setting to help you get licensed (series 7/63)

Cons

Been here for 3 years. "promoted" 3 times. Fidelity Micro-manages its employees like McDonald's. 100% phone job. Want to go to the bathroom? Need to leave a note in regards to a customer issue? Need to talk to your manager for a moment? (you get the pattern) Too bad, it will eat into your phone statistics since they measure how many seconds of every minute you're actually on the phone and report it to you every morning. FORCED over time for 10 months out of the year (i.e kiss your weekends goodbye) even though on the interview they claim it's just for 1-2 months. All career development (which they don't stop talking about due to fear of the very high turn-over they have) is being concentrated around your ability to stay on the phone for the rest of your career (unless you want to be a manager of a phone team). I honestly don't know one employee that is not actively looking for a different job.

Explore other reviews about Fidelity Investments

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, good total comp

Cons

Too much in bonus compensation that is flexible, not enough guaranteed salary

5.0
11 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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