Stay away for sales - Account Manager Figma Employee Review

1.0
1 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Product is best in market

Cons

Quotas are designed to make you fail (eg when someone leaves, you take their account and also their quota, how can 1 person hit 2 person's quota) Churn is a big issue and not removed from sales book, so on top of a 400k quota, you have to patch 100-200K for churn. It is not a pro-sales org, there are no incentives like President club, only 1 person goes on stage as top of region. Product releases and changes are hardly aligned with sales or very last minute, which add to frustration Not much of a culture. People come and go. Leaders are not that genuine eg CRO Processes are chaotic, one massive untidy slack channel where billing and news are cascaded. Sales have to handle all types of billing request and other non revenue generating work. Sales support is also low from cross functional partners. Requests get rejected or they are busy.

Explore other reviews about Figma

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- great culture - impactful team

Cons

- actually i enjoyed my time at Figma

2.0
20 Mar 2026
Recommend
CEO approval
Business outlook

Pros

* decent work life balance. I don't think there's a hustle culture per se * leadership is exceptionally smart and personable (but see issues on execution below) * humble eng team, few egos

Cons

My biggest shock when I joined this company was just how bad the execution on the product team actually is. I had assumed a company with a beloved product must have an excellent product org, but far from it! Seems like most of Figma's successes were accidental, or due to some early engineers' visionary work. Mainly, this company does not know how to ship AI products incrementally. Specifically the org that builds Figma AI is constantly stuck in the cycle of: * CEO gets scared by something on Twitter * Product engineers rush to build a demo for new features that'll "save the company" * Prototype gets rushed, customers are unhappy * Overpaid team of PhD researchers gets pulled in to hill climb on quality, but takes too long to make meaningful progress * Customers get even more angry * Product team adds(!) scope * The market has moved on to the next shiny AI thing * We scrap the project, or are asked to do the next, even bigger thing * ... and so on, ad infinitum, but no meaningful AI products ever ship. But hey, they pay pretty well!

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