Worst retail company to work for ever! - Visual Merchandiser Forever 21 Employee Review

2.0
19 Apr 2014
Recommend
CEO approval
Business outlook

Pros

1. Working as a visual merchandiser you have the freedom to use your own merchandising ideas, techniques, & can make your work your own. 2. Meeting very great coworkers & customers 3. You will learn a lot of competitive skills to take elsewhere

Cons

1. Company culture is to USE employees until they become burnt-out or complacent & fearful retail slaves. 2. Management style is very untraditional for a fast fashion store. No one talks about current fashion trends or what is on the runway that inspires the clothing in the store. Many of the management have NO fashion sense at all & don't give 2 cents about fashion and style. 3. Associates have no growth unless they kiss butt or do favors for management. 4. The company promotes that merchandisers are a part of management but they are treated like they are not. 5. If you are a merchandiser you spend more time cleaning up the store from the night before than merchandising. You have to spend hours running things back to the proper sections because the store is always understaffed so their are no associate to help with anything. 6. Poor discount...only 10%...no perks or promos EVER offered for employees 7. The store is run by fear! Only negative criticism nothing is ever constructive or positive. 7. There is a NO refund or exchange policy for employees. If something doesn't fit right you are stuck with it! 8. If any toiletries like toilet paper or soap runs out in the bathroom they will not order more until they get a new budget for the month. The store can go weeks without soap & even management won't take the step to spend money on soap. This is disgusting & unsanitary. There are over 200 employees with all types of germs going around. 10. They don't clean the employee break room. It is very dirty the tables have old food stuck to it. The fridge door is broken & reeks of rotten food. There are spills that are never cleaned out of the fridge. 11. Store music is way too loud & the playlist is the same all year round. Some of the songs they play are offensive & ratchet. 12. This company hires ANYBODY! This may be a great thing for those who just starting out in the workforce but it is not good for business. Many of my coworkers had no clue nor did they care about working for this company they are just there for the paycheck. Even members of management were inexperienced and many of the managers had no experience running a high volume store. 13. NO SICK DAYS AT ALL even for Full Time Visual Merchandisers 14. There is are no grace period when it comes to clocking in for the begining of your shift or coming back from break if you are 1-2 minutes late OR early you can be subject to a writeup. You must always clock in exactly at the time you are due. This is unfair & sometimes impossible because there is only one place to clock in so if everyone starts their shift at the same time or comes back from break at the same time there is a chance you can be too early or too late. If you are working a closing shift, & still working past 12am you must clock out at 11:59pm & back in at 12:00am because the company does not want to pay overtime. They want to make it seem as if you are clocking in at midnight to start work the next day when in fact you have been there since the day before. 15. The store is always understaffed with associates but overstaffed with managers. The managers are trained to walk back & forth and babysit employees rather than help out with customers & the tasks at hand.

Explore other reviews about Forever 21

5.0
16 Nov 2025
Recommend
CEO approval
Business outlook

Pros

fun people fast good hours

Cons

kind of no shifts but good hours

2.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Clothes, coworkers, flexible hours, fun set ups, good start

Cons

Manager, low-pay, not enough staffing

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