Long working hours, too much of top down management - Business Immigration Consultant Fragomen Employee Review

2.0
28 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Get to learn more about immigration if you are new to the field A lot of on the job training Decent benefits such as floating leave, gifts for festive periods, considerate about other cultures. Nice colleagues (can’t say for other teams)

Cons

1. Management does not interact with people on the ground, and only listen to middle management. They do not see the work you do at times and are biased to certain individuals. 2. Remote orientation. You are expected to learn everything on your own off the bat 3. High workload, even for new joiners. The training program is not sufficient, and new joiners are expected to learn quickly, and are tossed 50-150 cases depending on rank. 4. Lack of clear direction. Information given by different teams differ vastly. 5. The salary you are paid does not equate to the amount of work you have to put in. Many of the teams stay back at least 1-2 hours after official working hours just to finish their tasks. 6. Work life balance, lack of care for employees. FYI, for an immigration company, they also do not understand work regulations clearly. Employees who are unwell are also allowed back in office le which is ridiculous. 7.Large clients are often not told no, even when it goes against the correct route. 8. Slow internal system. Unable to search for the document we need, even though client portal has already been updated with this search function. Some of the information passed down to the new consultant can also be outdated or not updated in system. 9. Unsatisfactory work scope. Consultants are hired to do basic data entry/filling in forms even though the job scope is advertised is more of advisory work. 10. May have some politics to deal with depending on the team you are on

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5.0
15 Apr 2026
Anonymous employee
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CEO approval
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Pros

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Cons

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4.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits & PTO are great. Clients are great though some can be high maintenance as expected. Support staff are good collaborators for the most part. Lots of professional development opportunities.

Cons

Mediocre work/life balance. Most teams work past 5:30, remote work is treated as a perk not a right and dependent on your team leader whether it’s respected. Hopefully you get on a good team as it’s difficult to move within teams and work on other visa types.

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