Fragomen Reviews

1. Management does not interact with people on the ground, and only listen to middle management. They do not see the work you do at times and are biased to certain individuals. 2. Remote orientation. You are expected to learn everything on your own off the bat 3. High workload, even for new joiners. The training program is not sufficient, and new joiners are expected to learn quickly, and are tossed 50-150 cases depending on rank. 4. Lack of clear direction. Information given by different teams differ vastly. 5. The salary you are paid does not equate to the amount of work you have to put in. Many of the teams stay back at least 1-2 hours after official working hours just to finish their tasks. 6. Work life balance, lack of care for employees. FYI, for an immigration company, they also do not understand work regulations clearly. Employees who are unwell are also allowed back in office le which is ridiculous. 7.Large clients are often not told no, even when it goes against the correct route. 8. Slow internal system. Unable to search for the document we need, even though client portal has already been updated with this search function. Some of the information passed down to the new consultant can also be outdated or not updated in system. 9. Unsatisfactory work scope. Consultants are hired to do basic data entry/filling in forms even though the job scope is advertised is more of advisory work. 10. May have some politics to deal with depending on the team you are on

Double standards coming from the managers and management. You will only get promoted if you are close with the managers. Other than that they will treat you like nobody. Lack of appreciation towards the staff. If you’re just the despatch or admin you can only wish you’d be promoted. They will only look at your degree. Turnover like hotcakes, nodody really stays that long in this firm.