Pros
The engineers and technical individual contributors on the ground are collaborative and hard-working.
Cons
Performative Leadership & Illusion of Transparency: The recent Technology Group (TG) townhall was an utter disappointment and a case study in corporate deflated trust. Leadership, specifically our new CTO Jim Adams, COO Sam, and the rest of the Technology Group Leadership Team (TGLT) purposely sidelined and ignored the actual top-voted questions on Pigeonhole that highlighted critical on-the-ground issues. Instead of addressing the systemic pain points that teams are genuinely struggling with, they bypassed the community’s voice. What is the actual point of using Pigeonhole if top-voted concerns are filtered out or swept under the rug while management just asks TGLT for curated answers publicly? To put it in perspective, leadership completely dodged or glossed over the actual top 3 highest-voted questions from the staff: George :) (top votes): "Could you share how our hiring process allows equal opportunity and reduce the influence of personal r/s" Tan: "Why do we continually add new processes (such as security checks driven by audit findings) without reviewing or consolidating existing ones to reduce the overall workload and effort by teams?" M****** Ong: "What’s your direction to TGLT in managing on-the-ground workload - lots of “management debt” to address (new work papers, policy/standard gaps) on top of business deliveries. Everything feels urgent!" By avoiding real topics like favoritism risks, crippling process bloat, and severe management debt/burnout, the townhall felt incredibly tone-deaf. It proves there is a gaping disconnect between executive talking points and the day-to-day friction felt by the actual technical teams.