Going down hill, struggling to see it going up. - Group Support Gattaca Employee Review

Thank you for your review. I agree with you that we have some incredible individuals working in our Group Support teams, and we are doing more than before to acknowledge this. In the past year we have separated out the Group Support awards to have a dedicated set of categories to recognise their contribution towards the business. These are in addition to the Annual Awards that we hold at Christmas. This has included cash awards, theatre trip to London and more recently Ibiza incentive. I’m personally keen to hear from anyone on suggestions on what we can do here to make these as attractive as possible. Since I joined in 2013 we have continued to provide pay rises yearly, and paid bonuses to Group Support staff both of these very much geared towards our high performers. I encourage all employees to talk to their managers how what they can do to not only increase their impact but also discuss how they can grow their careers. Growth based career conversations don’t necessarily need to be around moving into (more senior) management roles. We are looking to include this concept into our Management development programme this year so our managers are more readily able to discuss this with our employees. We do encourage anyone who wants a one to one with any of the leadership team. If you’re not sure about how to do this, then please come and have a confidential conversation with me or a member of my team and we will support you.