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      Gattaca

      Engaged employer

      Gattaca Support Group reviews

      3.7

      83% would recommend to a friend

      (5 total reviews)
      avatar

      Matthew Wragg

      100% approve of CEO

      Ratings by category

      4.6

      Culture and values

      4.0

      Diversity and inclusion

      3.7

      Senior management

      3.5

      Career opportunities

      3.0

      Work/Life balance

      2.8

      Compensation and benefits

      Reviews by job title

      5 reviews
      4.0
      2 Feb 2024

      Going in the right direction

      Group support
      Recommend
      CEO approval
      Business outlook

      Pros

      Such a great culture - open, transparent leadership Good office buzz Flexible working based on trust Strong focus on comms, culture and driving high performance Great place for people with a family A great place to build a long term career

      Cons

      On a journey performance-wise, still working its way back up On the journey from old-school sales to new innovators - some areas are moving quicker than others Work life balance is a challenge at times, but is a focus for improvement

      avatar
      Gattaca Response
      2y
      Thank you for your great comments and insights into life working with us.
      2.0
      7 Aug 2019

      Far from the company it used to be

      Group support
      Recommend
      CEO approval
      Business outlook

      Pros

      I left earlier in the year and worked for Gattaca for a number of years in Group Support. The people are brilliant, there are some fantastic individuals in the business who are great at what they do and passionate about the business. Everyone is nice and friendly. Also great socials throughout the year, which are always a highlight! Good benefits. You will have a great experience, if you work in Sales.

      Cons

      - Group Support staff are not valued by senior management. The business says Group Support are, by including them on certain Sales incentives and the annual staff awards, but management actions and comments throughout the course of a year say otherwise. - Career progression can be possible for Group Support, but the pay does not justify the amount of work and effort required for a promotion. The business has also had flat performance for a number of years now, which has meant no salary reviews or increases (not even inflation). However Sales still get their commissions, so that side of the business remains unaffected. Never has there been a stronger "us & them" divide. HR apparently undertake annual "salary benchmarking" though I think that just justifies what "good value" their Group Support staff are vs what the market is actually paying for those roles. - As mentioned above, the people in the business are great, but we are losing a lot of the best ones. This is not the people orientated business it once was. Gattaca lost it's way after the Networkers acquisition - something that should have been a very exciting time for everyone - but it has been scrambling to get back on form ever since.

      avatar
      Gattaca Response
      6y
      There is a lot in here that we can agree on; the people at Gattaca are great, and everyone here is nice, friendly and passionate about what they do. It’s because of this that people work hard, both sales and Group Support. We do have some great benefits, and our socials are fun and welcomed by many. We disagree that Group Support are not valued by senior management. So much has been done in recent years to demonstrate this; introduction of Group Support specific Awards (which now happen three times per year), ad hoc team incentives and events to recognise achievement, dedicated budget for managers to award team members on a ‘spot award’ basis. Business performance has been flat in the past few years, but we do have an Improvement Plan in place and as you’ve alluded to there are many passionate employees keen to work towards this plan and get us back to growth. All individuals are encouraged to put forward suggestions and get involved in decisions. And, if they are a little shy at coming forward with these, we have the anonymous ‘Have your say’ engagement survey. We will be pushing this tool more over the coming months.
      3.0
      5 Jul 2019

      Going down hill, struggling to see it going up.

      Group support
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff in Group Support are incredible. and very hard working. Some GS management are great listeners, and will accommodate to needs. Some great peers to help further skills in your field of expertise Benefits are good Some EOY/EOQ events are fantastic.

      Cons

      Group Support are looked down upon, some department more than others. If you're working in Sales, you won't have an issue. Payrises or bonus' seem to be non-existent over the last 3-4 years, mainly since the acquisition of Networkers PLC, though it appears that Sales get this as they're the moneymakers though they may not be meeting targets. Opportunities are lacking unless senior members leave the business. SME's opinions are not listened too by Management, and said SMEs are usually 'told off' months later for something they warned management about. PBS has been going on for too long, and bullhorn sounds more like a dream. Compensation for overtime doesn't exist, if it does, it's not in our Department.

      avatar
      Gattaca Response
      6y
      Thank you for your review. I agree with you that we have some incredible individuals working in our Group Support teams, and we are doing more than before to acknowledge this. In the past year we have separated out the Group Support awards to have a dedicated set of categories to recognise their contribution towards the business. These are in addition to the Annual Awards that we hold at Christmas. This has included cash awards, theatre trip to London and more recently Ibiza incentive. I’m personally keen to hear from anyone on suggestions on what we can do here to make these as attractive as possible. Since I joined in 2013 we have continued to provide pay rises yearly, and paid bonuses to Group Support staff both of these very much geared towards our high performers. I encourage all employees to talk to their managers how what they can do to not only increase their impact but also discuss how they can grow their careers. Growth based career conversations don’t necessarily need to be around moving into (more senior) management roles. We are looking to include this concept into our Management development programme this year so our managers are more readily able to discuss this with our employees. We do encourage anyone who wants a one to one with any of the leadership team. If you’re not sure about how to do this, then please come and have a confidential conversation with me or a member of my team and we will support you.
      Viewing 1 - 3 of 5 Reviews
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