Gattaca

2.0

7 Aug 2019

Recommend

CEO approval

Business outlook

Pros

I left earlier in the year and worked for Gattaca for a number of years in Group Support. The people are brilliant, there are some fantastic individuals in the business who are great at what they do and passionate about the business. Everyone is nice and friendly. Also great socials throughout the year, which are always a highlight! Good benefits. You will have a great experience, if you work in Sales.

Cons

- Group Support staff are not valued by senior management. The business says Group Support are, by including them on certain Sales incentives and the annual staff awards, but management actions and comments throughout the course of a year say otherwise. - Career progression can be possible for Group Support, but the pay does not justify the amount of work and effort required for a promotion. The business has also had flat performance for a number of years now, which has meant no salary reviews or increases (not even inflation). However Sales still get their commissions, so that side of the business remains unaffected. Never has there been a stronger "us & them" divide. HR apparently undertake annual "salary benchmarking" though I think that just justifies what "good value" their Group Support staff are vs what the market is actually paying for those roles. - As mentioned above, the people in the business are great, but we are losing a lot of the best ones. This is not the people orientated business it once was. Gattaca lost it's way after the Networkers acquisition - something that should have been a very exciting time for everyone - but it has been scrambling to get back on form ever since.

Gattaca Response

There is a lot in here that we can agree on; the people at Gattaca are great, and everyone here is nice, friendly and passionate about what they do. It’s because of this that people work hard, both sales and Group Support. We do have some great benefits, and our socials are fun and welcomed by many. We disagree that Group Support are not valued by senior management. So much has been done in recent years to demonstrate this; introduction of Group Support specific Awards (which now happen three times per year), ad hoc team incentives and events to recognise achievement, dedicated budget for managers to award team members on a ‘spot award’ basis. Business performance has been flat in the past few years, but we do have an Improvement Plan in place and as you’ve alluded to there are many passionate employees keen to work towards this plan and get us back to growth. All individuals are encouraged to put forward suggestions and get involved in decisions. And, if they are a little shy at coming forward with these, we have the anonymous ‘Have your say’ engagement survey. We will be pushing this tool more over the coming months.

Far from the company it used to be - Group Support Gattaca Employee Review

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