Best career move ever - Business Operations Genesys Employee Review

5.0
30 Aug 2016
Recommend
CEO approval
Business outlook

Pros

- Great culture: People are really, I mean really nice, helpful and caring which creates a truly safe working environment. The flipside is sometines an excess of consensus seeking which slows down decision making - Company trajectory: Going from $1.5bn valuation to $4bn in just 4 years while keeping a true family mindset with one of the lowest employee attrition in the tech industry is just amazing - International dimension: Offices in 40+ countries, business in 120+ countries = international opportunities for a lot of employees

Cons

- Very centralized organization - Unsexy industry and unknown brand for most: My parents and even my friends don't understand what my job is or at best believe I work in call centers! However one of the greatest asset of Genesys is to be under the radar, even if this sucks at my dinner parties!

Explore other reviews about Genesys

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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