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      Genesys

      Engaged employer

      Genesys reviews

      The Little Engine That Could...and Did. - Anonymous employee Genesys Employee Review

      4.0
      15 Mar 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product line was always solid and could adapt quickly to market demand. There was always something new to learn and new ways to contribute. It has been a "work hard, play hard" culture since long before that became a thing.

      Cons

      Rapid changes in direction - the next big thing gets all the attention and you can feel like you are left behind when working on last year's next big thing. Merger was a stressful time.

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      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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