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      Genesys

      Engaged employer

      Genesys reviews

      Golden Handcuffs - Senior Manager Genesys Employee Review

      3.0
      6 Jul 2017
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Above average pay, ability to work remote, smart and dedicated people.

      Cons

      Genesys has been subjected to number of acquisitions which had the unfortunate side effect of elevating department heads whose key attribute is self-preservation. Numerically, these people are few - unfortunately they hold many influential positions within the company which fosters a culture of "busy work" passing as progress.

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      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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