One of the best - PureCloud Analyst Genesys Employee Review

5.0
26 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Company gives great compensation, assigns employee brand new computers and not recycled. HMO is excellent and got you covered as soon as you are hired. Has great pantry with free flow drinks, coffee, soda, tea etc. Gives fruits almost everyday, crackers etc. Philippine site is kind of new so all facilities are in great shape. Working with people here is very easy, they treat you well like a good friend from day 1 especially with my manager. Lots of opportunities for career growth. Over all, its the best company for me so far.

Cons

Credentials to the tools took longer time to process but work still manageable.

Explore other reviews about Genesys

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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