Pros
Genesys is a business, there to make products and deliver services that customers find valuable, and, in the process, make a profit and grow. In order to do that, it needs great employees with the right mix of talents and positioned in the right locations and organizations. Employees are both its biggest costs and its biggest assets. And Genesys knows this. So employees who can show they contribute, who produce and innovate, and who show they can add to the overall business find that the company is committed to their careers, committed to their longevity at Genesys, and willing to compensate appropriately. That being said, it's still a business. Not every strategic move is going to help every employee. Indianapolis employees are feeling it now. But the 5000+ global employees elsewhere are appreciative that they can contribute and appreciated for those contributions. There is no doubt this year has been tough for some. But it has been an amazing success for most. The future of Genesys is bright because of its position in the CX market, its growing set of innovative offerings, and, yes, its amazing employee base.
Cons
The negatives tend to be the usual for a medium-sized company: those times when you feel your idea is worth pursuing, but then discover some bureaucratic roadblock or, as a manager, when you want to reward great work, but can't do it in the way you want because of monetary constraints or the like.