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      Genesys

      Engaged employer

      Genesys reviews

      History repeating... - Sales Development Genesys Employee Review

      3.0
      17 Feb 2021
      Sales development
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team of highly talented SDR’s.

      Cons

      Several weeks into the new year and no direction from leadership. Territory assignments have not been released and targets aren’t expected to be shared for several more weeks. Time is ticking and the delay is only affecting our bottom line.

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      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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