If you hate to be at home, this is the job for you! - Senior Principal Consultant Genesys Employee Review

1.0
19 Dec 2014
Recommend
CEO approval
Business outlook

Pros

The people are absolutely amazing to work with. A perfect place to work if you have no other life to balance with. They helped me achieve the highest level of frequent flyer status available.

Cons

Expect up to 89% travel. I was asked to leave my family for 6 months for one of their customers.

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Genesys Response
11y
When I say Genesys is like a family, I certainly don't mean it should replace a family! I'm sorry to hear you didn't have the experience most people here have, which reflects a lot of flexibility and work life balance for the vast majority. Considering the size and nature of our company, there are some roles which require travel. I of course would encourage anyone in such a role needing assistance to reach out to their manager or HR partner to discuss and resolve if they are in a situation that isn't working for them personally. ...Tracy

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5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

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4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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