Bait & Switch - Anonymous employee Genesys Employee Review

2.0
14 Feb 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Changing my 5 star review to 2 after four months of work: - Competitive compensation for remote/flexible work - Loads of tools although they're difficult to access and change frequently

Cons

- Less than 3 months at the company and my job, boss, and function are all changing. Re-orgs happen, but I didn't expect my career trajectory to be altered so negatively. Completely different than what I was recruited for and promised in the interview phase. The timing makes this totally preventable. I've had really positive feedback on my performance, so it's baffling to be re-allocated to a more junior position. - Leadership encourages employees to ask questions and raise new ideas, but actually raising concerns or ideas outside of norms is culturally viewed as a red flag. As a minority, this is incredibly disappointing - Although I was told to expect a bonus in the hiring process, I was later told I was ineligible when it came time due to being with the company for less than a year. Completely understand the need for a cut-off, but clarifying that expectation would have easily prevented dissatisfaction - Frequent reorganizations kill continuity and chances of upward career mobility - Preaches empathy to the customer but a true lack of empathy for employee experience long term - Undefined culture leads to wide variation in manager experience and morale-killing behaviors - Lack of established HR processes create unnecessary ambiguity in the areas that are increasingly important to employees

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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