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      Genesys

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      Genesys reviews

      Not a fan - Regional Sales Manager Genesys Employee Review

      2.0
      29 Jul 2022
      Regional sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited vacation (some take excessive advantage) benefits are good product is solid-but untrained sales people - lose to competitors

      Cons

      Exec leadership is more worried about DEI than how to have teams achieve their over inflated quotas. You are at a disadvantage if you are white person. Unable to pay commissions accurately or timely. No consistent sales training . Very disorganized company. No One owns process or has the ability to make decisions. Linear company-employees have no autonomy.

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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