Great people, messy processes - Anonymous employee Genesys Employee Review

4.0
10 Dec 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My team is absolutely amazing. I love working with them. They're so supportive and so much fun. There is more cross-function collaboration. It's still a work in progress, but I see it as a positive that teams across functions are working together more.

Cons

There is a lack of transparency about timelines, which means projects feel very rushed at times. Additionally, my part of the business is still growing, so it means we try a lot of things, and it can get confusing about who to report to and what tools or processes to use. There's also been some churn including some high-level directors and VPs moving to different parts of the business or leaving the company which means there is sometimes a lack of leadership. There isn't a lot of transparency about career development. Although there is a career framework, I'm not sure how to use it.

Explore other reviews about Genesys

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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