Need to work on Leadership Communication - Customer Success Associate GoGuardian Employee Review

- great energy through out the company regardless of title or tenure - no burn out - I feel valuable and that my work is impactful

- haven't found any at all

The product is fundamentally good. The cause is fundamentally good. The people you work with directly are great. Because the consumers are primarily government entities it is a very stable business model.

Management has no respect or concern for people who work here. Employees are disposable and there has been at least one layoff each year for the past three years. This usually is presented as “we didn’t have the right team” or “plans didn’t work out” and the usual cut and paste explanations. In spite of being told the company is very profitable, raises did not happen for a while and the most recent one is barely a cost of living adjustment. Promotions have also not happened and many people are doing a different more senior role with the title they started with during the pandemic era hiring boom. Senior leadership is detached, unaware of projects in flight, and unfamiliar with the products to the point they will suggest new initiatives that are for things we already have. Most of them come from very large companies and try to act as if we have the same headcount, resources, and consumer base as a multinational B2C and are seemingly confused and unhappy when things don’t work out the way they expected.