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      HGS

      Engaged employer

      HGS reviews

      Poor training and worst trainers - Customer Service Representative (CSR) HGS Employee Review

      1.0
      26 Dec 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good and hard working back end support

      Cons

      Worst trainers possible. The old trainers were forced to leave and these new trainers doesn't know the know-hows of the job. The hire a designated trainer from a seasoned agent and recorded the sessions of their training and keep playing the same Everytime.

      avatar
      HGS Response
      5mo
      Thank you for your feedback. We’re sorry to hear about your experience and have noted your concerns. Please reach out to Talk2us@teamhgs.com so we can review this further.

      Explore other reviews about HGS

      5.0
      4 May 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      12 May 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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