HGS Customer Service Rep - Customer Service Representative HGS Employee Review

2.0
26 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Training class was great, the trainer was full of energy and really knowledgeable. There's multiple accounts to work in but mine provided dinners and t-shirts for everyone to show the appreciation for their representatives.

Cons

I was told numerous things in the beginning that turned out not to be true, including the schedule and advancement opportunities. Each account is different and I just happened to be assigned one with a really crappy work schedule. I was told that representatives could work from home once they moved up, and was lead to believe it would happen quickly but later found out it would take years to get to that position. Pay was really crappy, too.

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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