New to BPO? Try to start here - Level III Technical Support Representative HGS Employee Review

3.0
3 Jan 2016
Recommend
CEO approval
Business outlook

Pros

*The facts here were based from my experience four years back with the particular account Trainers are very approachable Good workplace You're entitled to a buffet if it's your birth month Very youthful team members If you are a working student, you can select your fixed schedule for as long as you are meeting their passing stats.

Cons

*The facts here were based from my experience four years back with the particular account Some equipments were not working (work stations, Avaya, etc) Entry of food to the production floor is strictly prohibited Internet connection from the kiosks were soooooooooooooooooooooooooooooo slow. Only FIVE minutes of personal break, and the division of breaks appear to be very short "Politics" among leaders and employee promotion Approval of vacation leaves takes a month or even longer than a month, you'll just be surprised that your leave was not granted and you have to move it to another date then the long processing follows again. Getting weekend-offs are very rare (performance-based) Some employees are not considerate in all aspects If you are a working student, they are not considerate whether if you have an exam or not even if you ask the SMs directly in a decent manner for a one-day leave, or worse, you'll be asked to choose between your work or your studies.

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

avatar
HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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