Customer support - Anonymous employee Harmonic Employee Review

1.0
24 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great and talented people to work with In this company. Work environment good, flexible work timings and work from home option.

Cons

Lay off are every year doesn't matter if your permanent or temporary the best of people get layed off in this company. Management has no plan in place and the company is not doing great in terms of customer satisfaction or employee satisfaction they fail in both. This company doesn't seem to be growing at all hence no growth within harmonic and you stay at your level for however long harmonic keeps you (keep in mind you can be layed off anytime) no matter even if you work hard or be a dedicated worker you will never be appreciated. I see this company going down very soon in coming years as customers and employees don't get what they deserve.

Explore other reviews about Harmonic

5.0
17 Jun 2025
Recommend
CEO approval
Business outlook

Pros

1. Cutting-Edge Technology You may work with the latest in fiber optics, photonics, or broadband technologies. Opportunities to be part of innovative projects in high-speed data transmission, quantum communication, or telecom infrastructure. 2. Growth Industry The demand for high-speed internet and bandwidth continues to grow, which means job stability and potential career advancement. If they’re in the fiber-optic space, they’re part of a rapidly expanding industry with major global investment. 3. Learning Opportunities Exposure to advanced systems and tools. Cross-functional collaboration with engineers, techs, project managers, and R&D specialists can broaden your skillset.

Cons

Fast-Paced and High-Pressure Environment Tech and telecom companies often have tight deadlines and aggressive rollout schedules. Employees may be expected to adapt quickly to changes or handle multiple projects at once. 2. Limited Work-Life Balance Depending on your role, especially in operations, installations, or customer support, you might face long hours, weekend work, or on-call duties. 3. Risk of Burnout High expectations, evolving technology, and constant problem-solving can lead to fatigue if not well managed. Smaller teams may mean fewer people to share the workload.

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