Good company for work-life balance - Member Services Representative HealthEquity Inc. Employee Review

4.0
28 Aug 2020
Recommend
CEO approval
Business outlook

Pros

Opportunity to work remote for phone reps

Cons

Pay increases given very infrequently

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HealthEquity Inc. Response
5y
Thank you for your review! We're glad that you've been having a positive experience at HealthEquity and that working remotely has been a positive experience for you. We're also glad that you're able to share this feedback about pay increases. Sharing this can help us to continue to level up the experience that our teammates are receiving. Thank you!

Explore other reviews about HealthEquity Inc.

5.0
30 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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