Useless Management - Customer Service Representative (CSR) HealthEquity Inc. Employee Review

1.0
28 Aug 2025
Recommend
CEO approval
Business outlook

Pros

None at all, was a horrible experience.

Cons

-Employees are being mass removed due to inadequate assistance from higher ups. -We are being forced to give subpar assistance to our callers due to their insane company decisions. -They will throw you to the wolves right out of training. Training which is subpar and inadequate. Does not actually teach you how to handle any inquiries. -Agents are being mass removed due to surveys we cannot control. None of which are about the agents and solely about the company. Of course they’re not rating us helpful. You’re directing them to CALL US about something we cannot help them with.

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HealthEquity Inc. Response
7mo
We’re sorry to hear your experience wasn’t what you hoped for, and we appreciate you taking the time to share your thoughts. Change and growth can be tough, and we’re always working to make training, tools, and teammate support even stronger. While we’re sorry this role wasn’t the right fit, we wish you all the best on your journey ahead.

Explore other reviews about HealthEquity Inc.

5.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

Cons

HSAs aren't yet available to all.

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

Cons

Still early in my time here, but no major cons to note so far.

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