Pros
The best part of MI is the people in the trenches — the field engineers, techs, and specialists who show up, solve problems, and support each other even when the system around them doesn’t. The teamwork, the shared experience, and the professionalism of the technical staff are what keep the wheels turning. Those relationships are the real value.
Cons
Systemic issues repeat without meaningful correction, and workarounds often become the long‑term solution. Expertise doesn’t always translate into organizational change, which leads to a cycle of recurring problems and unnecessary rework. Administrative and process inconsistencies add friction that the technical teams end up absorbing.