Skeleton staffed - Anonymous employee Highgate Employee Review

1.0
16 Dec 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have not seen a company so understaffed. It is true it has been a challenge to hire for the hospitality world, but Highgate is very creative to find ways to reduce its labor costs: it must have a position called "creative money saver".

Cons

The company overworks its managers to a point where so much frustration is built. Managers are burned out. Highgate created these "complex" positions: HR, Revenue management, etc. The director of HR assigned to the property I work for is so overloaded because oversees 4 properties and has 1 assistant, that the hotel I work in almost never has HR presence/support. Emails go unanswered. Communication and follow-ups are lacking.

Explore other reviews about Highgate

5.0
8 Mar 2026
Recommend
CEO approval
Business outlook

Pros

great company to work for

Cons

none to add here, overall great

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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