Highgate Reviews

This review is specifically for ROW NYC hotel, not sure if the rest of the company is the same, hope not. As a Housekeeping Manager they tell you at the interview that you may need to do long hours sometimes, what they don't tell you is that you have to work for 10-12 hours every single day, and I'm talking about 10-12 hours of fast paced hard work. On top of that, nobody appreciates it or thanks you for it. The management is a mess, and their mess results in extra work for you. Just in a last month, three of my colleagues quit, I was the forth one, I just could not take anymore of their bs. They were not happy, probably because in my absence the higher management will need to do some hands on word (finally) to catch up, but what I was really shocked about is the HR's unprofessional-ism. She kind of harassed me, telling me that I won't be able to find a job with any of Highgate Hotels (she'll probably blacklist me just because I didn't like it there), she told me that I will not have a career, she told me how she works 50 hrs a week, she also told me that I'm not for this industry (they said I was while I worked there) and so much more in such a high disrespectful tone. I was shocked because I know what HR stands for, I know that they're supposed to make sure that employees are treated right and provide support, not discourage, harass and be disrespectful, just for resigning from the job they don't like. Newsflash HR, there are thousands of companies in America, and according to Glassdoor Highgate is the worst. Perhaps I'm not the one that's in the "WRONG INDUSTRY".

Highgate has ruined the hospitality industry. Highgate doesn’t care about their employees especially managers. They expect you to work between 12 to 15 hours or more daily. You always need to be available for them. You have no work/life balance. It doesn’t matter how many hours or how hard you work for them Executive managers are never happy or it isn’t never enough for them. HR will sell you a dream and when you start working for them, everything is different than what they pictured you. They are always looking for managers because nobody can work for them for long. All highgate properties are the same stay away from all of them. It doesn’t matter the city or country. Highgate is a poison to the industry. Department heads are hire due to connections. Most of them don’t know what they are doing. Team members are not held accountable for their mistakes, they make twice the salary of a manager and they don’t do anything, but mistakes. HR is none existent, at least for managers support. They are only available for union team members. They never support managers. If I could go back in time and not accept their job offer I would do it without any hesitation. Do yourself a favor that you will never regret, DO NOT WORK FOR HIGHGATE HOTELS! Take a moment and think about why most of the job postings are from Highgate, why so many employees quit? Highgate is the worst management company ever.