Awesome company overall, bad CS dept - Customer Success Manager Hiya Employee Review

2.0
23 Apr 2021
Recommend
CEO approval
Business outlook

Pros

- awesome C level leaders -great benefits and pay, competitive - great culture in general - work life balance is good - fast growing startup with a lot of potential - startup where you can really be impactful

Cons

- startup and super unstructured in most areas - hyper growth means a lot of grey area and unknown - everyone is friendly, not everyone is genuine - some managers are really lacking experience - CS team is really lacking structure and internal resources - CS dept has mean girls and not a place to work for the kind hearted or moms, some don’t want children and make it pretty known if they don’t care for you - they say they want people to help elevate them but don’t take feedback well My experience with Hiya sadly ended after about 60 days of employment, by my own choosing. CS dept is not a good one if you really know what you’re doing. It won’t go well!

Explore other reviews about Hiya

5.0
15 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Flexible, friendly, room for growth

Cons

None! It is a startup, if you aren’t prepared for that then it might be a little surprising.

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Informal atmosphere, *mostly* skilled and effective people. though there are clear weaknesses. Currently on a good path, but previous mis-steps have led to big problems. Career opportunities are mixed--will you be involved in a pet product or something else?

Cons

Poor decision making at times. There's talk of pushing decisions down to individuals, but really one opinion matters.

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