Demoralising - Anonymous employee Housekeep Employee Review

1.0
13 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get paid every two weeks

Cons

You can get sent to some really badly kept homes. (That's being polite). Customer can give you one star and you can't challenge or add any feed back, you must just accept what is written publically about yourself. Don't know if I was just unlucky getting so many of the flat shares where no one but you are cleaning the bath, if you can imagine that. Cleaning mould off walls and cleaning ovens for 8.50 is too much expectation. Also customers can book you for two hours once a month or every two weeks and still expect you to finish their homes. It's impossible. Not like the traditional cleaning agencies where they truly listen to both staff and customers, Where they look at customers homes first to establish how many hours needed for true clean. Here customer picks how many hours they want and it is so totally unrealistic and quite obviously by the amount of cleaning some homes require is not reflected in the amount of hours your expected to do it in.

Explore other reviews about Housekeep

5.0
26 Jul 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Enjoy the cleanliness of ones home and the satisfaction of the results

Cons

Times is everything so use it wisely

1
5.0
13 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Flexible work, lots of jobs available, you decide on your hours, and the areas you work. Jobs can fit around your priorities eg childcare needs. Everything you need is through the app which is very easy to use and to navigate eg your jobs, location, client details and job reqirements, wages, your ratings, and what you can't find on the app (you'll find almost everything on the app) you can call and speak to the office. You will always receive a notification of the jobs allocated to you the day before, as a reminder. You can see four weeks in advance the jobs allocated to you, so if the unexpected turns up (eg boiler breaks down) you can always book time off to sort out your priorities/book time off for holiday, etc. Office staff are very supportive and accommodating.

Cons

Not many to be honest. The interview process could be improved but my advice to potential housekeepers would be to just be patience until you get through! If you are on a job and you need to speak to the office immediately (eg the advise you need is not on the app) it can sometimes take a little while to get through to the office because they are busy, but they will always conact you back. The next one is not really a con but you must check your app regularly as jobs changes and 'skips' frequently.

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