Unfair Pay, Surprise Fees, Zero Respect - General Cleaner Housekeep Employee Review

1.0
13 Aug 2025
Recommend
CEO approval
Business outlook

Pros

You’ll get plenty of practice working for less than you’re worth • Great experience in watching your earnings shrink with “admin fees” • Learn to adapt to sudden job cancellations… for free • Builds patience when waiting for answers you’ll never get • Teaches the valuable life skill of being fined £20 for needing a day off

Cons

If you enjoy being underpaid, hit with surprise fees, and treated as if your time has no value, this is the perfect app for you! They happily charge clients £20/hour, but cleaners get only £12.50/hour — and somehow there are still “admin fees” taken from that. They can cancel a job at the very last minute without penalty, but if you have to cancel (for any reason), you get slapped with a £20 fine. It’s a one-way street where the company wins and the cleaners lose every time. Honestly, the only thing that gets cleaned here is your wallet. • Low pay (£12.50/h while clients are charged £20/h) • Extra “admin” fees deducted from earnings • Last-minute cancellations by the company without compensation • £20 penalty if cleaner cancels, even in emergencies • Poor communication and lack of transparency • Workers treated as replaceable

Explore other reviews about Housekeep

5.0
26 Jul 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Enjoy the cleanliness of ones home and the satisfaction of the results

Cons

Times is everything so use it wisely

1
5.0
13 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Flexible work, lots of jobs available, you decide on your hours, and the areas you work. Jobs can fit around your priorities eg childcare needs. Everything you need is through the app which is very easy to use and to navigate eg your jobs, location, client details and job reqirements, wages, your ratings, and what you can't find on the app (you'll find almost everything on the app) you can call and speak to the office. You will always receive a notification of the jobs allocated to you the day before, as a reminder. You can see four weeks in advance the jobs allocated to you, so if the unexpected turns up (eg boiler breaks down) you can always book time off to sort out your priorities/book time off for holiday, etc. Office staff are very supportive and accommodating.

Cons

Not many to be honest. The interview process could be improved but my advice to potential housekeepers would be to just be patience until you get through! If you are on a job and you need to speak to the office immediately (eg the advise you need is not on the app) it can sometimes take a little while to get through to the office because they are busy, but they will always conact you back. The next one is not really a con but you must check your app regularly as jobs changes and 'skips' frequently.

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