Fast paced, competitive, and extremely fun: great place to start a career. - Coach Support Specialist Hudl Employee Review

5.0
18 Mar 2015
Recommend
CEO approval
Business outlook

Pros

I love getting to come to work everyday and work along side great people. Coach Support is full of young, driven people who like to dominate during the day and play hard at night. We provide non-stop world class support. Even though Coach Support is somewhat "the bottom of the totem poll" of Hudl, you see people given opportunities to move up and around in the company all the time. Want to be a copywriter but don't have 2 years experience? Come dominate support and you'll get your shot. Same goes from everything from Business Development all the way to the Product Team. Coach Support is full of great leaders. From the Squad Leads to the Manager, everyone cares about you as an employee and wants to help you succeed and balance work/life load. Culture is awesome. From daily ping pong battles to company parties, the culture is as advertised. Work hard - play hard. Obviously, free lunch and unlimited vacation (March through August for CR) are a nice bonus!

Cons

Busy season. Football and Basketball season is non-stop crazy. You'll answer over a hundred calls a day and be expected to dominate each one with a smile on your face. This may not be for some people. And it's an even longer run now, from August to March. Don't expect unlimited vacation during this time. Having to work a 9 hour shift: 7-4, 8-5, 9-6, or 10-7. This makes for long days but you get used to it. It also sucks not being able to have a set schedule unless you move up in the department. Starting wages for Support is only livable if you're a just out of college student who lives like they're still in the dorm room. Fortunately, they ramp up compensation pretty quickly based on performance.

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Hudl Response
11y
Thanks for taking the time to share some great points. Busy season is definitely an experience, but we do our best to ease the workload with non-support Hudlies chipping in on phones and by shortening the workweek to four days. If you ever have concerns about those shifts or salaries, we do have some pretty awesome leads you can chat up! When it comes to that community feeling in Coach Relations, not only do we hope it remains a thing, but extends to other departments as well.

Explore other reviews about Hudl

5.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Positive Business Outlook: Users love Hudl and it's a very forward-thinking product that has a great place in the future -Values-led culture/norms: People are at the heart of how we operate -Very talented overall workforce: Our bar on hiring is super high and performance management process works if there are clear underperformers. -People genuinely get along with each other for the moist part - far better than most organizations with huge silo walls.

Cons

-Decision-making bottleneck at exec-team level with some pretty hands on leaders in the weeds on too much. -Some teams are quite top-heavy, a poor micro-culture on the team, and have less accountability than they should (Finance/Accounting specifically) -We can settle on talent in key roles that is in a key hub where we have an office since less remote hiring is approved.

2.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Cool projects and impactful work

Cons

The engineering culture lately has been very speed focused. We seem to prioritize velocity over thoughtful implementation and quality. Team dynamics can vary significantly depending on the squad you’re on, and in some cases the environment can feel highly competitive rather than collaborative. Overtime is becoming more common and it's unspoken. There can also be pressure to move quickly and keep up with fast timelines, which may not suit people who prefer a more structured and balanced engineering environment. The company removed timeout days so now we're constantly in meetings or getting pinged 24/7 in Slack. My days have less focus time and the constant Slack huddles and messages are becoming more disruptive overtime, but it's because there's so much pressure to move fast. Sprints are starting to feel like hackathons, rather than balanced.

5
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