You HAVE TO put in the work, sometimes I'm lucky if I get to pee BUT.... - Anonymous employee ICANotes Employee Review

4.0
3 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product sells itself. Customer Support is HUGE. I have worked in 3 different departments and NEVER have any of my managers allowed anyone to be disrespected by other colleagues or clients. You get to ACTUALLY work from home. This is a LEGIT job. They hire from within. Teamwork is a REAL thing here. Medical & Dental Benefits, paid time off, vacation, sick leave & personal time. Pay is every 2 weeks, ongoing product training, raises based on productivity & performance. Employee discounts with Dell. I work in my PJs, deal with no traffic nor do I have to shovel my car out. Depending on who your supervisor is, they are generally good about working with their employees/situations/emergencies.

Cons

You dont "make your own hours" or get to slack off. Depending on the department you're working in it's ALWAYS busy. The product is always changing (New Features/Integrations/Improvements) Training and Communication from within has not always been the best. Most people start in support (which is good/fundamental) Starting pay sucks. Put work in and you WILL get raises and bonuses. No 401k No disability. No human interaction which can be hard sometimes especially when we have "virtual events/parties". Believe it or notI work and put more hours in NOW then when I worked in "the real world". Micromanaging happens. They reallllly push and ask for a lot at times. Higher ups like to keep many things "hush hush" depending on your job title (lack of communication within) Management/Employees will get easily burned out. Many that apply dont make it past the first 2 months thinking its a job where they will get to lallygag at home. Easy to become a hermit.

Explore other reviews about ICANotes

5.0
15 Jan 2024
Recommend
CEO approval
Business outlook

Pros

i am thrilled to be a part of a company that genuinely values diversity and goes above and beyond in creating an inclusive and supportive work environment. From day one , i have experienced a level of care and consideration that is truly commendable.

Cons

there is nothing all good

2
1.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Absolutely none. You’re hired to do one job with a clearly defined scope, but within a month the expectations expand far beyond the original role. Responsibilities quickly grow to cover the work of multiple positions, often without additional support, resources, or adjustment in compensation. What begins as a focused role turns into managing several unrelated functions at once, making it difficult to maintain quality and focus on the work you were originally brought in to do.

Cons

One major drawback is the rapid expansion of responsibilities beyond the role you were hired to perform. The position may begin with a clear scope, but within a short period the expectations grow significantly, often covering the responsibilities of several different roles. This can create an environment where priorities constantly shift and it becomes difficult to focus on executing any one function at a high level. Another challenge is the lack of adequate support and resources to manage the increased workload. When multiple roles are effectively combined into one position, the volume and complexity of work can become difficult to sustain long term. Without additional team support, clear structure, or realistic expectations, the workload can quickly lead to inefficiencies and make it harder to produce consistent, high-quality results.

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