Expect Low wages/fair return on high volume output and moments notice add on job requisites - Anonymous employee ICW Group Employee Review

1.0
18 Jul 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Standard industry benefits found in all other related market entities

Cons

Overworked staff due to high turnover and low retention rate. Expect to perform the roles of 2 or more people to keep up with expectations and evaluations (applicants and new hires be advise, prepare to get sandbagged). Little to no time to take advantage of above benefits as a day missed can accrue a weeks work of backloaded work. You will not be compensated accurately for your increased output and in essence feel used. Sentiment is slave wages for increased labor without appropriate return for increased work. Company does not have the facilities to train efficiently. New hires constantly unable to understand roles, responsibilities, protocol etc, due to lack of support. Downward spiral.

Explore other reviews about ICW Group

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, friendly people.

Cons

None that I can think of really.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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